Frequently Asked Questions
I hope you are all doing well during these intense times. I want to assure you that my printers are still up and running. Please note there may inevitable be some delays and changes to this status; however I will update you all IMMEDIATELY if anything changes.
The Burners of 2019 book, all posters, and all tapestries will go directly from the printers to your door. All other book titles will be sent directly from me -- I have been actively cleaning, sheltering at home, and social distancing. For the safety of you and your loved ones, please store the book and its packaging for 3-24 hours before handling. This is true for all mail and packages.
My books are a comforting reminder of being a part of a community. So while we are apart, enjoy the artwork that focuses on when we were together.
What are Soul Journals?
"Soul Journals" are what I call the watercolor travel journals that accompany me to various locations or events throughout the world. Within these journals, I paint everyday people and scenery, all on location. Everything is painted from life (not from photographs)!
Why print books?
Instead of sharing digital images or individual pages, I've decided the best format to distribute these original experiences was through replicas of the entire journals. I've ensured that these replicas stay true to the same size and format as the originals. You can physically feel them in your hands as if you are holding the original travel journals.
Are you doing this by yourself?
Yes. Everything else is done by me, except for the book printing which are all printed within in the USA. I appreciate all of your patience and support. It's been a thrilling adventure!
When will I get my book?
You will receive your book within a week if it is in stock. Sometimes I am out of town (creating these books!), so delivery may take up to two weeks. NOTE: If your order is out of stock, I will notify you of the estimated delivery date, sent to the email you provided during the order. I will deliver the order to you as soon as they're printed.
Why was I charged tax?
I am currently based in California, and therefore I must collect and pay CA tax on all sales.
International Shipping -
My international shipping charges do not include the destination country’s duty, tax or customs fees. Adjustments may be made accordingly. I will not falsely report on an item’s value to help you avoid fees. Estimated delivery times are not guaranteed due to customs regulations.
When you order internationally and choose to ship via the US Postal Service, you will receive an email with a tracking number and a link which you can use to track your package on USPS.com when I ship your order.
Item damaged during shipping -
Contact me immediately. Keep all original packing materials for investigation purposes. Email email@example.com or message 'Edi Hsu Art' using FB Messenger to let me know about any damage as soon as possible. Please include pictures.
Buying more than 10 copies -
Contact me about wholesale rates: firstname.lastname@example.org
Do you offer returns?
If you’re not completely satisfied, email me to arrange a return within 14 days. All returns are subject to a 25% re-stocking fee. No returns will be offered without prior approval. I reserve the right to refuse service and/or limit quantities to anyone at my discretion.
What will you do with my information?
I hate spam. Your privacy is of highest concern. The information provided during your purchase is for order updates only. Your email and information will NEVER be given to anyone else or a third party. Subscribing to my mailing list will give you updates on my projects and adventures.
NOTE: Ordering an item does not auto-subscribe you to my mailing list. You must opt-into or subscribe to my newsletter.